Last Updated - November 1, 2023
At Ecorosesla, we take pride in the freshness and quality of our flowers and floral arrangements. We understand, however, that sometimes things may not go as planned. Here’s our policy in regard to returns and refunds.
Return Eligibility:
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Damaged Products: If the flowers or arrangements arrive damaged, please contact us within 24 hours of delivery with photographic evidence.
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Incorrect Order: If you receive an incorrect product, please notify us as soon as possible and no later than 24 hours after delivery.
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Quality Concerns: If you are not satisfied with the quality of the flowers received, contact us within 24 hours of delivery. Due to the perishable nature of our products, complaints made after this period may not qualify for a refund.
Non-Returnable Items: Please note that due to the perishable nature of flowers, we cannot accept returns beyond the scenarios outlined above.
Refund Process:
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Contact Us: Reach out to us via [contact method] with your order number, details of the issue, and relevant photographs.
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Review: Our team will review your claim and, if approved, will initiate a refund or replacement.
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Refund/Replacement: Depending on the case, we may offer a full or partial refund, store credit, or replacement. Refunds will be processed to the original method of payment within a certain number of days.
Cancellation Policy: Orders can be canceled up to 24 hours before the scheduled delivery time for a full refund. Cancellations made after this period may not be eligible for a refund.
Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or questions about your order, please contact our customer service team at (747) 215-6069 or Email us at orders@ecorosesla.com. We’re here to ensure that your experience with us is exceptional.
